Dusk VMIn short: Paddle sells Dusk VM licences on our behalf. You pay Paddle, Paddle's buyer terms cover the purchase, and our licence agreement covers how you use the software.
1. Who sells Dusk VM
Dusk VM is made by Dusk Engineering Services Ltd ("we", "us"), company number 16446454, 128 City Road, London, EC1V 2NX, United Kingdom.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service enquiries about payment and handles returns. When you buy, your contract of sale is with Paddle, and Paddle's buyer terms apply to it.
2. What you're buying
You're buying a licence to use Dusk VM, delivered as a licence key. How you may use it is set out in our end user licence agreement. There are two editions:
- Standard: a one-off purchase that gives you a perpetual licence for the major version you buy, with its updates.
- Pro: a subscription, billed yearly or monthly as offered at checkout, that includes every update while it's active.
The number of computers each licence covers, and any limits on the Standard edition, are shown on the pricing page at the time you buy.
3. Prices and tax
Prices are shown by Paddle in your local currency where available, and include VAT or sales tax where it applies to your location. The checkout shows the final amount before you pay. Paddle issues your receipt and any tax invoice.
4. Delivery
Your licence key appears on screen as soon as your payment is confirmed and is emailed to the address you gave at checkout. If it doesn't arrive, you can have it sent again from the account page.
5. Subscriptions
- A Pro subscription renews automatically at the end of each billing period, and Paddle charges your payment method, until you cancel.
- You can cancel at any time with Manage billing on your account page. Cancelling stops future renewals; your licence stays active until the end of the period you've paid for.
- If a renewal payment fails, your licence keeps working for 14 days while the payment is sorted out.
- If the subscription price changes, you'll be told before it applies to a renewal, and you can cancel before then.
6. Try before you buy
Dusk VM comes with a free trial with every feature, so you can check it works on your computer, with the guests you need, before you pay. The known limits are listed on our support page.
7. Refunds
You can have a full refund within 30 days of any payment, with no questions asked. See the refund policy.
8. What isn't included
A Dusk VM licence doesn't include a licence for any guest operating system. In particular, Windows needs its own licence from Microsoft.
9. Law
Our relationship with you in connection with Dusk VM is governed by the law of England and Wales. Paddle's buyer terms say which law governs your purchase contract with Paddle. None of this affects your statutory rights as a consumer.
10. Contact
For questions about payment, invoices or tax, contact Paddle by replying to your receipt or through paddle.net. For anything about Dusk VM itself, email support@duskvm.app.