Dusk VM30 days, no questions asked. If Dusk VM isn't right for you, ask for a refund within 30 days of paying and you'll get your money back in full.
1. What you can get back
- Standard: a full refund of the purchase price if you ask within 30 days of buying.
- Pro: a full refund of a subscription payment, including a renewal, if you ask within 30 days of that payment. The subscription is cancelled at the same time.
You don't need to give a reason. The free trial is there so you can try everything first, but we'd rather refund you than keep money for something that doesn't work for you.
2. How to ask
- Reply to the receipt email Paddle sent you, or look up your order at paddle.net; or
- email support@duskvm.app from the address you bought with, or with your order number.
3. What happens next
Paddle, our reseller and the Merchant of Record for your order, returns the money to your original payment method. How long it takes to appear depends on your bank or card provider.
When a refund is made, the licence is revoked. Dusk VM stops accepting it the next time it checks in with our licence server, and it no longer starts virtual machines. Your machines and their files stay on your computer.
4. After 30 days
After 30 days we don't normally give refunds, but if something has gone wrong, please get in touch and we'll do our best to put it right. You can cancel a Pro subscription at any time from your account page, and it stays active until the end of the period you've paid for.
5. Your legal rights
This policy is in addition to your legal rights, not instead of them. If you're a consumer, the law gives you rights if digital content is faulty, not as described or not fit for purpose. Paddle's buyer terms explain how the statutory right to cancel a digital purchase applies to your order; this 30-day policy is more generous and applies either way.